What we collect

If you use the contact form we collect your name, email address, any phone number you give us, and the content of your message. If you become a customer we also hold the records needed to provide support and to invoice you.

Why we hold it

To answer your enquiry and to provide the services you ask for. We do not sell your details, and we do not pass them to anybody else for marketing.

How long we keep it

Enquiries that do not become work are deleted within twelve months. Customer records are kept for as long as we work together, and then for six years afterwards to meet accounting requirements.

Cookies

This site sets a single session cookie, used only to protect the contact form against automated abuse. We do not use advertising or third-party tracking cookies.

Access during support

Remote support sessions require your explicit approval each time and end when you close the connection. Any credentials you share with us are used only for the agreed work, and we will ask you to change anything you told us once the job is finished.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email help@yorkshire.support and we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.