Who we are.
Yorkshire through and through
A small, independent tech support business looking after households and small businesses across Yorkshire.
Why "straight-talking"?
Most technology problems aren't complicated. They're just unfamiliar — and the people who could explain them tend to explain them badly. That's the gap we set out to fill: proper technical help from someone who'll tell you what's going on in words you can repeat to a colleague afterwards.
Yorkshire folk have a reputation for saying what they mean. We think that's exactly what tech support has been missing. So if your ten-year-old laptop isn't worth another penny, we'll say so. If the fix is a two-minute setting, we'll show you rather than charge you for a visit.
Built like a dry stone wall.
Simple, solid, and built to last
A good dry stone wall holds together for a century without a drop of mortar. There's no clever trick — just the right stone in the right place, and someone who took the time to do it properly.
That's how we think IT should work for a small business or a household. Not a heap of subscriptions and gadgets, but a few well-chosen things, set up carefully, that you don't have to think about.
The Straight-Talking Promise
What you can expect from us
Plain English, always
If we use a word you don't understand, that's our fault, not yours. Ask us and we'll explain it properly.
The price before the work
You'll know what it costs before we start. If the job turns out bigger, we stop and ask you first.
An honest "is it worth it?"
If a new one would be cheaper than fixing the old one, we'll say so — even when it costs us the job.
No fix, no fee
If we can't sort it, you pay nothing — no call-out, no diagnosis fee, no mileage. No matter what.
A real person, not a call centre
You'll talk to the person who actually fixes it, and they'll remember you next time.
Why we give the guides away
A good share of the calls we take could have been a five-minute fix if someone had shown the caller where to click. Rather than charge for that, we wrote it down. Every guide is free, has no sign-up, and is written the way we'd explain it sat next to you.
If you work through one and it doesn't solve your problem, that's genuinely useful to know — it usually means something less obvious is going on, and that's when it's worth ringing us.
Where we work
Remote support goes anywhere in the UK. For on-site visits we cover Ilkley, Otley, Skipton, Keighley & Wharfedale and the surrounding areas. If you're not sure whether you're in range, just ask.