Eh up.
Summat up with your tech?
Straight-talking computer help for Yorkshire homes and small businesses. We'll tell you what's wrong, what it'll cost, and whether it's even worth fixing — in plain English, before we touch a thing.
- Price agreed first
- No fix, no fee
- No jargon, ever
Fancy fixing it yourself?
Our 20 free guides are written the way we'd explain it sat next to you.
Popular: VLOOKUP · Sage month end · printer woes
The Straight-Talking Promise
Five things we'll always do
Yorkshire folk are known for saying what they mean. We've built a tech support business around it.
Plain English, always
If we use a word you don't understand, that's our fault, not yours. Ask us and we'll explain it properly.
The price before the work
You'll know what it costs before we start. If the job turns out bigger, we stop and ask you first.
An honest "is it worth it?"
If a new one would be cheaper than fixing the old one, we'll say so — even when it costs us the job.
No fix, no fee
If we can't sort it, you pay nothing — no call-out, no diagnosis fee, no mileage. No matter what.
A real person, not a call centre
You'll talk to the person who actually fixes it, and they'll remember you next time.
Three ways to get unstuck
Depending on how urgent it is, and whether you'd rather do it yourself.
Remote support
We connect securely to your screen and fix it while you watch — and you can stop us with one click. Most problems are sorted inside an hour.
How it works
On-site help
Printers, Wi-Fi, new computers, office moves — anything that needs a pair of hands. Thick stone walls and dodgy Wi-Fi a speciality.
Our services
Do it yourself
Step-by-step guides for Office, Sage, Windows and staying safe online. If it doesn't work, we'll take it from there.
Browse the guidesThe guide directory
Step-by-step help for the software Yorkshire's offices and households actually use.
Microsoft Word
Documents, formatting, mail merge and templates.
2 guidesMicrosoft Excel
Formulas, tables, charts and tidying up messy data.
3 guidesMicrosoft Outlook
Email, calendars, rules, signatures and shared mailboxes.
3 guidesMicrosoft PowerPoint
Slides, templates, animation and presenting well.
1 guideMicrosoft Teams
Meetings, chat, channels and file sharing.
1 guideOneDrive & SharePoint
Cloud storage, syncing, sharing and version history.
1 guideSage
Sage 50 and Sage Business Cloud accounting and payroll.
3 guidesQuickBooks & Xero
Bookkeeping, bank feeds, VAT and reconciliation.
1 guideWindows & PC Basics
Printers, backups, updates, passwords and speed.
3 guidesSecurity & Scams
Staying safe online, phishing, and account recovery.
2 guidesJargon? We don't do jargon.
Tech words, translated into plain English
Half the battle with computers is the language. Our Jargon Buster explains the words people throw at you — with a comparison that actually makes sense.
Open the Jargon Buster
Recently updated guides
We revisit every guide as the software changes.
Recovering an Excel or Word file you did not save
Three places to look before you accept that a morning of work has gone.
Security & ScamsHow to spot a phishing email
The signs to look for, the two rules that stop nearly every attack, and exactly what to do if you have already clicked.
Windows & PC BasicsPrinter not printing? Work through this list
The checks we run in order, from the obvious to the driver reinstall, before anyone buys a new printer.
Microsoft ExcelVLOOKUP and XLOOKUP explained simply
Pull a price, name or code from one sheet into another automatically, and understand why it sometimes says #N/A.
SageSage 50 month end: a practical checklist
The order to do things in so your month end balances first time, with the checks that catch the usual errors.
Microsoft TeamsRun a Teams meeting without the usual problems
Scheduling, inviting people outside your organisation, sharing your screen and fixing the "nobody can hear me" moment.
Proper local.
From the moor tops to the high street
We're a Yorkshire business looking after Yorkshire people. That means we know what thick stone walls do to Wi-Fi, we know the broadband black spots up the dale, and we'll turn up when we say we will.
On-site visits across:
Remote support anywhere in the UK.
Put t' kettle on.
Tell us what's up, and we'll tell you straight
Whether it's a five-minute fix or a bigger job, you'll get an honest answer and a price before we start. No obligation, no hard sell.
