Remote & on-site · Leeds, Bradford, Wakefield, Harrogate, York & Sheffield
Tech support that speaks plain English
Whether your printer has stopped talking to you, Sage will not balance, or Excel is doing something baffling — we will sort it. And if you would rather fix it yourself, our guide library is free and always will be.
No call-out charge for a first look. No jargon, ever.
What are you stuck on?
Popular: VLOOKUP, Sage month end, printer problems
The guide directory
Step-by-step help for the software small businesses and households actually use.
Microsoft Word
Documents, formatting, mail merge and templates.
2 guidesMicrosoft Excel
Formulas, tables, charts and tidying up messy data.
3 guidesMicrosoft Outlook
Email, calendars, rules, signatures and shared mailboxes.
3 guidesMicrosoft PowerPoint
Slides, templates, animation and presenting well.
1 guideMicrosoft Teams
Meetings, chat, channels and file sharing.
1 guideOneDrive & SharePoint
Cloud storage, syncing, sharing and version history.
1 guideSage
Sage 50 and Sage Business Cloud accounting and payroll.
3 guidesQuickBooks & Xero
Bookkeeping, bank feeds, VAT and reconciliation.
1 guideWindows & PC Basics
Printers, backups, updates, passwords and speed.
3 guidesSecurity & Scams
Staying safe online, phishing, and account recovery.
2 guidesRecently updated
We revisit every guide as the software changes.
Recovering an Excel or Word file you did not save
Three places to look before you accept that a morning of work has gone.
Security & ScamsHow to spot a phishing email
The signs to look for, the two rules that stop nearly every attack, and exactly what to do if you have already clicked.
Windows & PC BasicsPrinter not printing? Work through this list
The checks we run in order, from the obvious to the driver reinstall, before anyone buys a new printer.
Microsoft ExcelVLOOKUP and XLOOKUP explained simply
Pull a price, name or code from one sheet into another automatically, and understand why it sometimes says #N/A.
SageSage 50 month end: a practical checklist
The order to do things in so your month end balances first time, with the checks that catch the usual errors.
Microsoft TeamsRun a Teams meeting without the usual problems
Scheduling, inviting people outside your organisation, sharing your screen and fixing the "nobody can hear me" moment.
How we help
Three ways to get unstuck, depending on how urgent it is.
Remote support
We connect securely to your screen and fix it while you watch. Most problems are solved inside an hour, with nobody having to travel.
On-site visits
For hardware, networks, new machines and anything that needs hands on it. We cover the main Yorkshire towns and cities, usually next day.
Ongoing care
A monthly arrangement for small businesses: monitored backups, updates, security, and someone to ring who already knows your setup.
Still stuck after reading the guide?
That is exactly what we are here for. Tell us what is happening and we will tell you honestly whether it is a five-minute fix or a bigger job.