Stop! Don’t Let Your Tech Become a “Digital Brick”

A Guide to Unlocking Your Assets Before Collection

We love giving your old IT equipment a second life. It’s better for the planet, and it’s better for your budget. In fact, most of our clients pay £0.00 for our services because we’re able to recover value from the gear we collect.

There’s just one catch: We can’t fix what we can’t get into.

If a device arrives at our facility still locked to a user’s iCloud, managed by Intune, or registered in Entra ID, it’s effectively a high-tech paperweight. We can’t refurbish it, we can’t resell it, and we can’t give it a new home.

The “Locked Device” Reality Check

The Cost: Because locked devices require manual intervention, storage, and specialized handling, we currently charge £25 per device for any locked units collected.
The Goal: We want to help you avoid this fee! By following our simple offboarding guides below, you ensure your equipment stays in the “Free” category and enters the circular economy.

Choose Your Platform to Get Started

Click the relevant link below for a step-by-step guide on how to unenroll your devices like a pro:

🍎 Apple & iCloud: How to Remove Activation Lock

Best for: iPhones, iPads, and Macs still tied to personal or business Apple IDs.

💻 Microsoft Intune: How to Unenroll Your Fleet

Best for: Laptops and mobile devices managed via Endpoint Manager/MDM.

☁️ Microsoft Entra ID: How to Delete Device Records

Best for: Clearing “Identity Clutter” and officially breaking up with your hardware.

“Wait, I’ve already sent my gear!”

Don’t panic. If our team identifies locked devices during processing, we won’t just slap you with a bill. We will:

Email you a list of serial numbers for the locked units.
Give you a window to remove them remotely from your portal.
Only charge for the units that remain “bricks” after that period.

Need a hand with the technical stuff? [Get In Touch] — Our team can provide the Serial Numbers you need to clear your portal in minutes.